Refund policy

Last updated: 10 November 2026

We have a 30-day return policy, which means you have 30 days after your item is delivered to request a return. To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, email info@heavensliving.com and, if your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs. The cost of sending a return back to us is paid by the customer. If your item arrived faulty, damaged or incorrect, we will cover the return cost in full.

Damages and Issues. Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Fragile Items. If a fragile item such as glass or ceramics arrives broken, please email info@heavensliving.com within 48 hours of delivery with a photo of the item and its packaging. We will send you a free replacement or issue a full refund, and you do not need to return the broken item.

Exceptions / Non-Returnable Items. Gift cards cannot be returned. Reduced and sale items are returned on exactly the same terms as everything else. Items that have been used, washed, assembled or installed cannot be refunded. This does not affect your rights in respect of faulty goods. Please get in touch if you have questions about a specific item.

Exchanges. We do not offer direct exchanges. If you would like a different item, please return your original order and place a new order once your return has been accepted.

Order Cancellations. Orders can only be cancelled within 15 minutes of being placed. After this window, your order has entered the fulfillment process and can no longer be cancelled.

Refunds. We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. Your bank may take a few extra days to show the amount. If more than 15 business days have passed since your return was approved, please email info@heavensliving.com and we will look into it for you.

Your Rights. The 30-day return window above is offered voluntarily. Nothing in this policy limits any rights you have under the consumer protection laws of your state.

Store name: Heavens Living
Company name: HEAVEN BRANDS LLC
Delaware file number: 5137686
EIN: 53-2563810
Registered in: Delaware, United States
Company Address: 1121 North DuPont Highway, Dover, DE 19901, United States

Email: info@heavensliving.com
Phone number: +1 302 581-9248
We aim to respond to your inquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9am to 6pm (Eastern Time)
Saturday and Sunday: Closed