Shipping policy

Last updated: 10 November 2026

At Heavens Living, we ship home textiles, kitchen and tableware, and lighting to customers across the United States.

1. General. We currently ship to addresses within the United States only.

2. Where Your Order Ships From. Most of our products ship from our supplier's warehouse in China. This is why delivery takes longer than with a local store, and we want you to know that before you order.

3. Processing Time. Orders are processed within 1-3 business days (Monday to Friday), excluding weekends and public holidays. During peak seasons processing may take slightly longer; we will keep you informed of any delays.

4. Shipping Rates. Shipping is free on every order to the United States, with no minimum spend.

5. Estimated Delivery Times.

  • Processing: 1-3 business days.
  • Transit: 5-12 business days.
  • Total estimated delivery time: 6-15 business days.

Orders placed after 11pm (Eastern Time) begin processing the next business day. Delivery times are estimates and may be affected by carrier delays, customs processing or weather. Deliveries to remote addresses, including Alaska and Hawaii, may take longer.

6. Order Tracking. As soon as your order has shipped, we email you a tracking number so you can follow your package.

7. Shipping Restrictions. We do not ship to PO Box addresses or to military addresses (APO/FPO/DPO). Certain items may be subject to carrier restrictions.

8. Failed Delivery. In the event of failed delivery attempts, incorrect address information, or undelivered packages, orders may be returned to us. We will contact you to arrange a new shipment, which may incur additional cost.

9. Lost or Damaged Packages. If your package is lost or damaged in transit, contact us at info@heavensliving.com and we will work with the carrier to resolve it. If a fragile item such as glass or ceramics arrives broken, please contact us within 48 hours of delivery with a photo of the item and packaging, and we will send a free replacement or issue a refund.

10. Updates. We may update this policy to improve our service. The latest version is always on this page.

Store name: Heavens Living
Company name: HEAVEN BRANDS LLC
Delaware file number: 5137686
EIN: 53-2563810
Registered in: Delaware, United States
Company Address: 1121 North DuPont Highway, Dover, DE 19901, United States

Email: info@heavensliving.com
Phone number: +1 302 581-9248
We aim to respond to your inquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9am to 6pm (Eastern Time)
Saturday and Sunday: Closed